Shipping & Returns

All our cookies are baked fresh on the day they're sent out to ensure your recipient enjoys the freshest cookies possible.

Auckland Deliveries:

Available Monday to Saturday

Next Day Delivery - $10

Order before 5pm for next day delivery within Auckland.

Same Day Delivery - $20

Order before 12pm for same day delivery within Auckland

Saturday Delivery - $15

Additional surcharge. Order before 5pm Friday.

Wider North Island Deliveries:

Available Tuesday to Friday (Enquire for Saturday delivery)

Next Day Dispatch - $10

Order before 5pm and your order will be sent out the next day on an overnight service. (e.g. order by Wednesday 5pm for Friday delivery)

South Island Deliveries:

Available Tuesday to Friday (Enquire for Saturday delivery)

Next Day Dispatch - $15

Order before 5pm and your order will be sent out the next day on an overnight service. (e.g. order by Wednesday 5pm for Friday delivery)

Rural Orders:

Available Tuesday to Friday (no Saturday delivery to most Rural addresses)

Next Day Dispatch (North Island) - $15

Next Day Dispatch (South Island) - $20

For rural deliveries, please allow up to two days for delivery. Order no later than Wednesday 5pm for immediate dispatch.

Find out if your address is rural here: https://www.nzcouriers.co.nz/address_checker.html

Deliver on a specific date?

If you are wanting the care package for a specific date or occasion, just let us know and we will bake it fresh for when you need it. At checkout, select 'Deliver on a specific date?' below the cart and then specify your desired delivery date and we will do our very best to accommodate you. If you do not specify a delivery date, your order will be baked fresh and sent out as soon as possible on the next dispatch.

Return/Refund Policy

Care Cookies is committed to ensuring our products are in the best possible condition for our customers and their recipients. If you are unhappy with the condition of your products please contact us as soon as possible to discuss your concerns.

Our return/ refund terms are:

  • As we deliver fresh cookies we do not require you to return the items, but we do ask you to note the cookie flavour and the baked on date, so we can track the production of the cookies to implement our quality control process.

  • Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds can take 3 - 4 business days to be processed by Care Cookies (depending on your bank processing times). 

  • Given the perishable nature of our products, we do not offer refunds on cancelled orders that have been baked, arranged or are out for delivery.

Have Questions? Email us at hello@carecookies.co.nz

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