Shipping & Returns

All our cookies are baked fresh on the day they're sent out to ensure your recipient enjoys the freshest cookies possible. 

Auckland Deliveries:

We are proud to be able to guarantee delivery dates in Auckland, within the below shipping guidelines.

Next Day Delivery - $10

Available for delivery on Monday - Friday

Order before 5pm for next day delivery within Auckland.

Rural Delivery - $15

Available for delivery on Monday - Friday

Order before 5pm for next day delivery to rural Auckland addresses. Find out if your address is rural here: https://www.nzcouriers.co.nz/address_checker.html

Special Delivery 

Saturdays/ Sundays or Public Holidays

Need a gift delivered outside the above shipping guidelines? Contact us and we will do our best to accommodate you.

Subject to availability. Special Delivery Fee applies.

Out of Auckland Deliveries:

We partner with NZ couriers to deliver out of Auckland, while we do our best to deliver to your requested delivery date we are unable to guarantee delivery dates out of Auckland.  Your order will be baked fresh and sent out the day before your requested delivery date on a overnight delivery service.

Wider North Island:

Available for delivery on Tuesday to Friday

Next Day Dispatch - $10

Order before 5pm and your order will be sent out the next day on an overnight service. (e.g. order by Sunday 5pm for Tuesday delivery)

South Island:

Available for delivery on Tuesday to Friday

Next Day Dispatch - $15

Order before 5pm and your order will be sent out the next day on an overnight service. (e.g. order by Monday 5pm for Wednesday delivery)

Rural Orders:

Rural orders can only be sent on Mondays to allow extra time for delivery. Order no later than Sunday 5pm for dispatch on Monday. 

Next Day Dispatch - $20

For rural out of Auckland deliveries, please allow two to three extra days for delivery. Orders for rural delivery placed after Sunday 5pm will be dispatched Monday the following week. We do not send any later than Monday due to the perishable nature of our product. Find out if your address is rural here: https://www.nzcouriers.co.nz/address_checker.html

Please note: we are unable to dispatch out of Auckland orders on weekends and public holidays. All shipping addresses must be physical addresses with a street number (we are unable to deliver to PO boxes).

Deliver on a specific date?

If you are wanting the care package for a specific date or occasion, just let us know and we will bake it fresh for when you need it. At checkout, specify your desired delivery date and we will do our very best to accommodate you. We will contact you if there is any issues with your requested delivery date. If you do not specify a delivery date, your order will be baked fresh and sent out as soon as possible on the next dispatch.

Return/Refund Policy

Care Cookies is committed to ensuring our products are in the best possible condition for our customers and their recipients. If you are unhappy with the condition of your products please contact us as soon as possible to discuss your concerns.

Our return/ refund terms are:

  • As we deliver fresh cookies we do not require you to return the items, but we do ask you to note the cookie flavour and the baked on date, so we can track the production of the cookies to implement our quality control process.

  • Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds can take 3 - 4 business days to be processed by Care Cookies (depending on your bank processing times). 

  • Given the perishable nature of our products, we do not offer refunds on cancelled orders that have been baked, arranged or are out for delivery.

Have Questions? Email us at hello@carecookies.co.nz